Like many, I often prefer texting instead of calling, but it’s incredibly frustrating when I need to reach someone and cannot place calls on my Android device. This situation has arisen for me a few times, but I’ve found numerous solutions that help restore calling functionality swiftly.
Basic Troubleshooting Steps
Before getting anxious, it’s worth checking for some simple issues – you might just be in an area with weak signal reception. For example, I frequently travel along a 10-mile stretch on the interstate that’s entirely devoid of signal. If your phone displays one bar, no bars, or a disconnected sign, you likely won’t be able to make calls.
Confirm that Airplane Mode is disabled. I’ve been there myself, dialing a number only to be met with silence because I forgot to turn off Airplane Mode. Make sure it’s switched off, allow your phone some time to reconnect, and you should be able to place calls once again.
Problems After Recent Updates
The initial occasion I was unable to call from my Android device coincided with a system update that occurred that same morning. This has turned out to be a significant cause of my calling issues.
When attempting to make a call, I would hear a click, but the call never actually connected. While I was able to send texts, incoming calls were directed straight to voicemail.
I attempted a simple restart of my phone, but that didn’t resolve the issue. I had to power it down completely, leave it off for around 10 minutes, and then turn it back on.
After a recent update, giving your phone a brief pause to reset can sometimes help. If you’re using a Samsung device, rebooting can also resolve potential battery-related problems.
Insufficient Restart Intervals
There are numerous benefits to restarting your phone often – it’s not only necessary following updates. Regularly rebooting can enhance performance, free up memory, tackle connectivity troubles, and guard against malware threats.
Despite knowing I should reboot often, I sometimes forget, just like others. After leaving my phone on for nearly a month, I found myself unable to make calls one day; a quick restart resolved the issue immediately.
I suggest setting a reminder to restart your device weekly – it takes just a minute and is excellent for the health of your phone.
Examining Your Network Connection
Although infrequent, smartphones can experience glitches like any device. Your phone may unintentionally connect to the wrong network or settings. This often occurs while traveling and may happen if roaming is enabled; the device can switch networks but not revert correctly.
For these instructions, I’m using a Samsung Galaxy S23+, so the specifics may slightly vary with different models.
Navigate to Settings -> Connections -> Mobile networks. Check the Access Point Names to verify you’re using the right connection for your carrier. Click on Network operators. My settings are adjusted to auto-select the optimal network, but if you’re unable to call, switch to manual to explore available networks.
Dirty SIM Card Issues
If your device has been through a rough day and resembles something that’s been through the mud, your SIM card might be dirty. A filthy or damaged SIM card can severely limit your ability to make calls on your Android device. Additionally, you might encounter other related problems.
This cause is relatively uncommon, but if your phone exhibits any physical damage, it’s wise to check your SIM card as a precaution.
How to access the SIM card varies per device; usually, it comes with a pin (a paperclip works too) to eject the SIM card tray via a tiny hole. Carefully take out the card and examine it for damages. If you spot any issues, visit your mobile carrier for a replacement.
Conflicts with Third-Party Applications
Certain applications can create conflicts with the native functionalities of your phone. I experienced this firsthand when testing various calling apps, which prevented me from making or receiving calls outside of their interfaces until I removed them.
If you’ve recently added a new app and find you’re unable to call on Android, consider force-stopping it to see if that resolves the issue. If that fails, uninstall the app.
Head to Settings -> Apps. Select the problematic app, then click Force stop. A restart may be necessary afterward. If the issue persists, repeat the process and tap Uninstall to remove it completely.
Issues Caused by Viruses
Viruses can disrupt many functions on your phone. If you find yourself unable to make calls while also encountering strange behaviors such as slow apps, unfamiliar applications appearing, and noticeably reduced battery life, there’s a possibility of a virus infection.
Run a scan using a reputable antivirus application. Refrain from using your phone for other online activities until the scan is complete and any associated threats are removed.
Executing a Factory Reset
I’m usually hesitant to resort to a factory reset, but I had no other choice last year due to a severe virus complication. This left me unable to make calls for several days.
If all else fails, ensure your files are backed up (in case of a virus, save everything to an external drive to safely scan later), then proceed with the factory reset.
Go to Settings -> General Management -> Reset. The exact steps may vary by model. You might also be given options to back up data before continuing. When prepared, tap Factory data reset.
While not receiving spam calls might be appealing, I’d still prioritize having my calling features function correctly over any other benefit. After all, I can easily block unwanted spam calls. If you’re considering an upgrade, take a moment to compare Android and iPhone options to ensure you choose the right fit for you.
Image credit: Pexels